2. Definitions

"Company": Refers to FTPaints LTD.

"Customer": Any individual or entity purchasing goods or services from the Company, including international customers.

"Goods": Products offered for sale by the Company, including paints, consumables, and related items.

3. Orders

3.1 Acceptance: All orders are subject to acceptance by the Company, including international orders which may be subject to local regulations.

3.2 Order Process: Orders can be placed through our website, mobile app, by phone, or in person at our premises.

3.3 Order Confirmation: Customers will receive an order confirmation detailing products, pricing, and estimated delivery times.

4. Pricing and Payment

4.1 Pricing Tiers: Bronze / Gold / Platinum pricing tiers designed to meet diverse customer needs globally.

4.2 Payment Terms: Payment is due at the time of order unless credit terms have been pre-agreed.

4.3 Payment Methods: We accept major credit/debit cards, bank transfers, and various international payment methods as listed on our website.

4.4 Currency: All prices are in GBP (£) unless otherwise specified for international transactions.

4.5 Late Payments: The Company reserves the right to charge interest on overdue accounts as permitted by law.

5. Delivery

5.1 Shipping Methods: FTPaints provides same-day local delivery within 50 miles of Coventry and international shipping through trusted logistics partners.

5.2 Delivery Charges: Delivery charges, including international shipping fees, will be specified at checkout.

5.3 Risk of Loss: Risk passes to the customer upon delivery.

5.4 International Deliveries: International deliveries may be subject to customs duties and taxes, which are the responsibility of the customer.

6. Returns and Refunds

6.1 Return Policy: Unopened and undamaged goods may be returned within 14 days of delivery for a refund or exchange. International returns may incur additional shipping costs.

6.2 Procedure: Customers must contact customer service for return authorization and instructions.

6.3 Refunds: Refunds will be processed within 14 days of receipt and inspection of returned goods.

7. Warranties and Liability

7.1 Product Warranty: FTPaints guarantees that all goods are free from defects in materials and workmanship at delivery.

7.2 Limitation of Liability: The Company’s liability is limited to the replacement of defective goods or a refund of the purchase price.

8. Retention of Title

8.1 Ownership: Ownership of goods remains with FTPaints until full payment is received.

9. Data Protection

9.1 Privacy Commitment: FTPaints complies with applicable data protection regulations globally, ensuring the security and privacy of customer data.

10. Governing Law

10.1 Jurisdiction: These Terms and Conditions are governed by the laws of England and Wales. For international customers, local consumer protection laws may also apply.