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Requesting a return
To request a return, please go to the Returns portal. How do I get to the Returns portal? For registered users on the website: Sign in to My AUTODOC. Go to My Orders. Select the order with the ite...
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Specifics of filling in a return request
g. chipped, dented. The part is showing signs of rust. There is an electrical fault. The part is making abnormal sounds. The seals are damaged or leaking. The part's shape/dimensions have been affecte...
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Deadlines for return requests
For extended return periods, the Safe Order option is available. You can read more about which products are covered by this option here, as well as what return terms you get by purchasing it. Plea...
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Refund processing time
The actual refund time depends on how quickly your bank processes the transaction and on the payment method you chose: PayPal: 1 to 3 business days Bank card: 1 to 3 business days ...
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